VCW for Nova SBE Library: Increasing Booking System Usage
Strategies to increase the usage of Nova SBE's library booking system.
How to increase the usage of Nova SBE’s library booking system?
This project addresses the challenge of increasing the usage of Nova SBE's library booking system, utilizing the Value Creation Wheel (VCW) framework.
Overview:
Nova SBE's library sought to increase the usage of its booking system, which was underutilized despite high demand for study spaces. The team used the VCW framework to develop a comprehensive strategy, focusing on improving user experience and accessibility.
Application and Process:
The process began with a diagnostic phase, analyzing the current booking system, student behavior, and the library's internal and external environment. The core challenge was defined: increasing booking system usage. The team then generated ideas and filters through brainstorming, surveys, and interviews. The POCR method was used to refine these ideas and filters. Through VCF, the team narrowed down potential solutions, focusing on developing a mobile application integrating SCADA software.
Key Takeaways:
User Experience: Prioritize user experience by developing a mobile application that is easy to use and accessible.
Student Engagement: Engage students through partnerships with student clubs and unions, and gather feedback through surveys and focus groups.
Data Collection: Utilize the booking system to collect data for analysis and improve space and operational management.
Technology Adoption: Ensure the solution is compatible with existing systems and aligns with students' propensity to adopt technological options.
Value Creation Funnel: The VCW funnel effectively narrowed down a large number of ideas to the most feasible and impactful solution.
Conclusion:
The VCW framework effectively guided Nova SBE's library in developing a strategy to increase booking system usage, demonstrating the methodology's effectiveness in helping organizations address user adoption challenges and improve service delivery.